Cancellation policy
Free cancellation more than 72 hours before pickup, and exactly what applies after that.
- Fixed fare before you pay
- Licensed, insured chauffeurs
- Both sides of the border
- Reservations 24/7
Cancellation charges
Charges are counted back from the scheduled pickup time:
- More than 72 hours before pickup: no charge
- 72 hours or less: 10% of the booking
- 48 hours or less: 50% of the booking
- 24 hours or less, or a no-show: 100% of the booking
Bookings for long weekends, large weddings and peak dates may carry a different deadline; when they do, it is printed on the confirmation.
How to cancel
Use the Manage booking link in your confirmation email: it shows the refund the policy allows before you confirm. You can also reply to the confirmation email or call 1 (877) 508-3344 with your booking reference.
Changing instead of cancelling
Moving the date or time, or changing the vehicle, more than 72 hours before pickup costs nothing; a higher fare is paid as a difference and a lower fare is refunded as a difference.
If we cancel
If we cannot run the trip (a vehicle breakdown we cannot replace in time, a road or bridge closure, or an official restriction) you get a full refund, whatever the timing.
Refunds
Refunds go back to the card you paid with. See the refund policy for timelines, US$ payments and failed payments, and the terms of service for waiting time, luggage and border crossings.
